Airports bring the worst out of people. As I noticed on my Spring Break Vacation, many people are stressed and suddenly get rude when they are close to an airplane. Passengers will do whatever it takes to skip long lines and trample over whoever is in their way. Even the flight attendants can get this contagious disease. One rude employee can destroy the reputation of an entire company. I will never fly a certain Airline (which will remain unnamed) because of the degrading attitude I encountered while flying home from spring break. One flight attendant had a bad attitude at a high altitude. When an elderly lady sitting close to me was suddenly struck with nausea, she was treated worse than a dog. The flight attendant yelled at her like she was a child instead of making accommodations. Anyone who needed assistance was treated with a rudely obnoxious remark. The point of my claim is that the service, whether great or degrading, creates a brand's image. It is always important to treat people with the utmost respect in order to build a credible reputation.
I completely agree with “Lady Like Living” when she states that people are very rude while traveling through airports. I think she said it perfectly when she called it a “contagious disease” because the moment one person gets mad and rude then the person they are speaking to gets angry and yells back at them. And after that it is just a downward sloping spiral until everyone involved is upset.
ReplyDeleteI understand that the employees do have a point when they give their excuse for being rude: “The customers are rude first, and they are asking stupid questions!” Some travelers do need to do a little bit more research before taking a trip because I have heard travelers ask questions that are not in the hands of the airport employees to answer.
On the other hand, I too experienced a few very rude employees while traveling to and from Cancun for Spring Break. I was shocked when I heard the way CUSTOMERS were being spoken to by flight attendants and airport employees. Even though some customers are not as knowledgeable as they should be, the airport employees have no right to voice their opinions about a person or be disrespectful in any way. If employees can not control their tempers than it may be time for them to find another profession.